Shipping policy

EVE TAPE™ Shipping Policy

At EVE Tape™, we’re committed to providing a reliable, efficient and transparent shopping experience for our customers worldwide.

This Shipping Policy explains how we process, fulfil and deliver orders, including estimated delivery times, shipping charges, tracking information and customer responsibilities.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

During this period, orders are prepared, packaged and arranged for dispatch through our fulfilment system.

Processing times may occasionally be extended during periods of high order volume, promotional events, public holidays or other circumstances outside our reasonable control.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where available.

2. Global Fulfilment & International Shipping

At EVE Tape™, we’re proud to serve customers around the world.

To maintain consistent product availability and efficiently support our international customer base, we operate through a centralised international fulfilment system rather than maintaining large quantities of inventory in every country.

Our products are dispatched through our international fulfilment facility and delivered directly to customers using our trusted logistics partners.

As orders may travel internationally, delivery times can vary depending on the destination and local shipping networks.

This approach allows us to manage inventory efficiently, maintain reliable worldwide distribution and make EVE products accessible to customers across different regions.

3. Estimated Delivery Times

Estimated shipping times begin once an order has been processed and dispatched.

Destination	Estimated Shipping Time
United States	4–7 business days
Canada	7–10 business days
United Kingdom & Europe	7–10 business days
Australia & New Zealand	7–14 business days
Rest of World	7–14 business days

For US customers, the total estimated delivery timeframe is 5–10 business days, including order processing.

Please note that these are estimated delivery windows and not guaranteed arrival dates.

Actual delivery times may vary due to customs clearance, carrier delays, weather conditions, seasonal demand, public holidays or other circumstances outside our reasonable control.

Business days exclude weekends and applicable public holidays.

We recommend allowing for the full estimated delivery timeframe when placing your order.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, order contents and available shipping options.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Unless otherwise stated, shipping charges are non-refundable except where required by applicable consumer law or our Returns & Refund Policy.

5. Customs, Duties & Import Taxes

As EVE Tape™ operates internationally, some orders may be subject to customs inspections, import duties, local taxes, VAT or additional handling charges imposed by the destination country.

Unless expressly stated otherwise at checkout, any applicable import charges are the responsibility of the customer.

EVE Tape™ does not control customs authorities and cannot guarantee customs processing times or the amount of any applicable fees.

Customers are responsible for complying with applicable import requirements in their destination country.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

EVE Tape™ uses international shipping partners, with last-mile tracking provided by the local delivery carrier responsible for delivering your parcel.

As your order travels through the international shipping network, tracking information may remain unchanged until the parcel reaches the destination country’s local distribution network and is scanned by the delivery carrier.

This is a normal part of the international shipping process and does not necessarily mean your parcel is delayed or has stopped moving.

Once your parcel has been received and scanned by the local delivery carrier, tracking updates will generally become available as it progresses towards final delivery.

If your order exceeds the estimated delivery timeframe, please contact us at contact@evetape.com with your order number, and our support team will be happy to assist.

7. Shipping Addresses & Customer Responsibility

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check all shipping details before completing your purchase, including:

• Full name
• House or building number
• Street address
• Town or city
• Postcode or ZIP code
• Country
• Apartment, unit or other relevant delivery details

If you notice an error in your shipping information, please contact us as soon as possible at contact@evetape.com.

We will make reasonable efforts to update your address before dispatch. However, changes cannot always be guaranteed once an order has entered processing.

Once an Order Has Been Dispatched

Once an order has been dispatched and handed to the carrier, we are generally unable to cancel the shipment, change the delivery address, recall the package or otherwise intervene directly with the shipping carrier.

We cannot guarantee that a dispatched package can be intercepted, redirected, returned or cancelled while in transit.

If a package is returned because the customer provided an incorrect or incomplete shipping address, the customer may be responsible for additional shipping costs required to reship the order, where permitted by applicable law.

Nothing in this section affects mandatory consumer rights that cannot legally be excluded.

8. Shipping Restrictions

We may be unable to ship to certain locations, including restricted territories, some APO/FPO addresses and freight forwarding addresses.

The destinations currently available for delivery will be displayed at checkout.

We reserve the right to cancel an order where we are unable to ship to the address provided.

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

9. Delivery Delays

While we work closely with our fulfilment and logistics partners to provide efficient and reliable delivery, occasional delays may occur.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs inspections or clearance procedures
• High order volumes
• Public holidays or peak shopping periods
• Severe weather conditions
• International transportation disruptions
• Incorrect or incomplete delivery information
• Other unforeseen circumstances

If your order exceeds its estimated delivery timeframe, please contact us at contact@evetape.com with your order number.

Our customer support team will assist with tracking and investigating the shipment where reasonably possible.

Where a delay affects your statutory rights, we will provide the appropriate cancellation, refund or other remedies required under applicable consumer law.

10. Lost or Missing Packages

If tracking information indicates that your order has been delivered but you cannot locate it, please first check with other members of your household, neighbours and any designated safe delivery location.

You may also contact the relevant shipping carrier for further delivery information.

If you believe your order has been lost in transit, please contact us at contact@evetape.com with your order number.

We will investigate the shipment with our logistics partners and provide an appropriate resolution in accordance with applicable consumer law.

Where required by law, we will arrange a replacement, refund or other appropriate remedy for an order that is lost or not delivered.

11. Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective or contains an incorrect product, please contact us at contact@evetape.com as soon as reasonably possible.

Please include:

• Your order number
• A description of the issue
• Photographs showing the issue, where appropriate

Our customer support team will review the matter and arrange a suitable resolution in accordance with our Returns & Refund Policy and applicable consumer law.

12. Out-of-Stock Products

While we aim to maintain consistent product availability, items may occasionally become unavailable after an order has been placed.

If this occurs, we will contact you using the information provided at checkout.

Depending on the circumstances, we may offer an alternative product with your agreement, provide an estimated restock timeframe or cancel and refund the unavailable item.

Any cancellation or refund will be handled in accordance with applicable consumer law.

13. Order Changes & Cancellations

If you wish to change or cancel your order, please contact us as soon as possible at contact@evetape.com.

We will make reasonable efforts to accommodate changes or cancellation requests before dispatch.

Once an order has been processed and prepared for dispatch, changes may no longer be possible.

Once a shipment has been handed to the carrier, we may be unable to intercept, redirect or recall the package.

These operational limitations do not affect any statutory cancellation, return or refund rights available to you under applicable consumer law.

Please refer to our Returns & Refund Policy for further information.

14. Order Acceptance

An order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted.

We reserve the right to accept, decline or cancel an order where permitted by applicable law, including where:

• A product is unavailable
• There is an error in pricing or product information
• Payment cannot be processed
• We suspect fraudulent or unauthorised activity
• We are unable to ship to the address provided

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded.

15. Contact Us

If you have any questions regarding your order, shipping times, tracking information or delivery status, our customer support team is here to help.

EVE Tape™

Email: contact@evetape.com

We appreciate your patience and thank you for choosing EVE Tape™.