Refund policy

EVE Tape Returns & Refund Policy

Last updated: August 30, 2026

At EVE Tape, we want you to feel confident when purchasing from us.

This Returns & Refund Policy explains our return procedures, refund eligibility, 30-Night Adjustment Guarantee, subscription cancellations, return shipping responsibilities and applicable consumer rights.

For all return enquiries, please contact contact@evetape.com before sending any products back.

1. United States Returns

This section applies to orders shipped to customers in the United States.

EVE Tape does not offer a general change-of-mind return or cash refund policy for US purchases, except where otherwise required by applicable federal or state law.

Due to the personal-care and hygiene nature of EVE Tape mouth tape, opened or used products are generally not eligible for return or refund, except where specifically covered by our 30-Night Adjustment Guarantee or where otherwise required by applicable law.

1.1 Unopened and Unused Products

For unopened and unused products, EVE Tape may, at its discretion, offer store credit following an approved return.

Store credit is not guaranteed and may be refused if the product has been opened, used, damaged, unsealed or is otherwise not in its original condition.

Products must be returned with their original packaging intact and suitable for resale.

Approval of a return request does not automatically guarantee store credit. Returned products must first be received and inspected.

1.2 Requesting a Return

Customers wishing to request a return must first contact contact@evetape.com, providing:

• Their order number
• The reason for requesting a return
• Relevant photographs or additional information, where requested

Please do not return any products before contacting our customer support team and receiving return instructions.

If a discretionary return is approved, we will provide the designated return address and instructions.

Products sent without prior approval may not be accepted as discretionary returns.

These requirements do not restrict any mandatory consumer rights.

1.3 Return Shipping Costs

For discretionary returns approved by EVE Tape:

• Customers are responsible for arranging and paying all return shipping costs.
• EVE Tape does not provide prepaid return shipping labels.
• Original shipping charges are non-refundable, except where otherwise required by applicable law.
• We strongly recommend using a tracked shipping service, such as USPS, UPS or FedEx.
• Customers should retain proof of postage until their return has been received and processed.

1.4 Return Packaging and Tracking

To help us identify and process your return:

• Include your order number on a separate piece of paper or sticky note inside the shipping parcel, or write it on the outer shipping packaging.
• Do not write directly on the original EVE Tape product packaging.
• Securely package the products to help prevent damage during transit.
• Ensure the original product packaging remains unopened, sealed and undamaged where required.
• Once dispatched, email your tracking number to contact@evetape.com.

1.5 Lost or Damaged Return Parcels

For discretionary returns, customers are responsible for ensuring returned products reach our designated return facility safely.

EVE Tape cannot accept responsibility for returns lost or damaged during shipping by the customer’s chosen carrier, except where otherwise required by applicable law.

If a return is lost or damaged in transit, customers should contact their shipping carrier directly to enquire about compensation or submit a claim.

Store credit for discretionary returns will only be issued once the products have been safely received, inspected and confirmed to meet the applicable return conditions.

Proof of postage or a tracking number alone does not guarantee eligibility for store credit.

1.6 Consumer Rights

Nothing in this section limits any mandatory consumer rights under applicable US federal or state law, including rights relating to defective, incorrectly supplied or misrepresented products.

2. United Kingdom & European Union Returns

This section applies to eligible orders shipped to customers in the United Kingdom or European Union.

Customers in these regions may have statutory cancellation and withdrawal rights, including a 14-day cancellation period for eligible distance purchases.

2.1 UK & EU 14-Day Cancellation Rights

For eligible purchases, customers generally have 14 days after receiving their order to notify EVE Tape that they wish to cancel their purchase.

Certain exceptions may apply, including sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.

Where an applicable exception does not apply, statutory cancellation rights remain unaffected.

To exercise an applicable right of cancellation, please email contact@evetape.com, clearly stating your decision to cancel and providing your order number.

Customers exercising a valid statutory cancellation right do not need EVE Tape’s approval to cancel.

We will provide return instructions and the appropriate return address.

Where required by applicable law, customers must send the goods back within 14 days after notifying us of cancellation.

2.2 Return Conditions

For standard voluntary returns, products must generally be:

• Unopened and unused
• In their original condition
• In their original packaging
• Accompanied by an order number or other proof of purchase

These voluntary conditions do not override statutory rights.

Where a valid hygiene-related exception applies, the right to cancel may be lost if the protective product seal has been broken after delivery.

Any statutory rights relating to faulty, defective or incorrectly described goods remain unaffected.

2.3 UK & EU Return Shipping Costs

Customers are generally responsible for the direct costs of returning products following a change-of-mind cancellation, where permitted by law and where those costs have been properly disclosed.

We recommend using a tracked shipping service and retaining proof of postage.

Where a return relates to faulty, defective or incorrectly supplied products, return shipping costs will be handled in accordance with applicable consumer law.

2.4 UK & EU Statutory Refunds

Where a statutory right of withdrawal applies, eligible refunds will include the purchase price and any original standard delivery charges that must be refunded under applicable law.

Additional charges for premium or expedited delivery selected by the customer may not be refundable.

Refunds will be processed within the timeframes required by applicable law.

Where permitted, EVE Tape may withhold reimbursement until the returned goods have been received or the customer has supplied evidence of having sent them back, whichever occurs first.

Statutory refunds will be issued to the original payment method unless the customer expressly agrees otherwise.

2.5 Returning Products

Please contact contact@evetape.com before returning your products so we can provide the correct return address and instructions.

Prior approval is required for discretionary voluntary returns, but not for exercising a valid statutory cancellation right.

Customers should include their order number with the return and provide tracking information once dispatched.

This process does not restrict any applicable statutory rights.

3. 30-Night Adjustment Guarantee

We want you to feel confident trying EVE Tape.

Because adapting to wearing mouth tape overnight can take time, we offer a voluntary 30-Night Adjustment Guarantee on eligible first purchases.

If you are not satisfied with your initial EVE Tape purchase, you may request a refund under this guarantee between Day 15 and Day 30 after confirmed delivery, subject to the following conditions.

3.1 Guarantee Eligibility

The 30-Night Adjustment Guarantee:

• Applies only to a customer’s first-ever EVE Tape purchase.
• Is limited to one claim per customer, household and delivery address.
• Requires a minimum trial of 14 consecutive nights before submitting a claim.
• Cannot be claimed while an order is in transit or before Day 15 after confirmed delivery.
• Requires the customer to contact contact@evetape.com with their order number and specific feedback about product application, removal or their experience.
• Allows our customer support team to provide guidance and review the claim.
• Does not apply to subsequent or repeat purchases.
• Does not apply to subscription renewal orders.
• Does not apply to additional purchases made after the initial order.

Customers must contact us by Day 30 after confirmed delivery to request a refund under this guarantee.

The 30-Night Adjustment Guarantee is a voluntary benefit offered in addition to applicable statutory consumer rights.

3.2 Refunds for Opened Packs

Under the 30-Night Adjustment Guarantee, an eligible customer may receive a product refund for one opened pack from their initial qualifying purchase without returning that pack.

This applies where the eligibility and minimum trial requirements have been satisfied and the claim has been approved.

If the initial purchase contains multiple packs, the guarantee covers no more than one opened pack without return.

Any additional opened or used packs are not eligible for a refund under this voluntary guarantee.

Where a multi-pack bundle was purchased at a discounted price, any eligible partial refund will be calculated by reference to the price paid for the qualifying products, taking account of applicable bundle discounts.

3.3 Additional Unopened Packs

If an eligible initial purchase contains additional unopened and unused packs, these may qualify for a refund under the guarantee.

To receive a refund for additional packs:

• The packs must remain unopened, unused and sealed.
• The original product packaging must be intact and undamaged.
• The customer must contact EVE Tape to obtain return instructions.
• The packs must be returned to our designated return facility.
• The returned products must be received and inspected before the applicable refund is issued.

Customers are responsible for arranging and paying return shipping costs under this voluntary guarantee, except where otherwise required by applicable law.

We strongly recommend using a tracked shipping service.

Customers must provide their return tracking number once their parcel has been dispatched.

EVE Tape is not responsible for additional packs lost or damaged during return shipping by the customer’s chosen carrier, subject to applicable law.

3.4 Guarantee Exclusions

The voluntary guarantee does not cover:

• Subscription renewal orders
• Repeat or subsequent purchases
• Additional opened packs beyond the first eligible opened pack
• Claims submitted outside the specified claim period
• Claims that do not meet the eligibility requirements
• Products purchased from unauthorised third-party sellers

Nothing in these exclusions limits any applicable statutory rights.

4. Subscription Orders & Cancellation

By choosing an EVE Tape subscription at checkout, customers agree to recurring payments and product deliveries at the frequency and price disclosed during the subscription purchase process, subject to any disclosed changes and applicable law.

4.1 Managing and Cancelling Subscriptions

Customers can manage or cancel their subscription at any time through the customer subscription portal or by contacting contact@evetape.com.

Customers wishing to prevent an upcoming renewal should cancel before the next scheduled renewal payment is processed.

Once a subscription has been successfully cancelled, no further recurring payments or shipments will be initiated under that subscription.

4.2 Already Processed Subscription Orders

Cancelling a subscription stops future renewals but does not automatically cancel an order for which payment has already been processed.

If a renewal order has already been processed, prepared for dispatch or shipped, the customer should contact EVE Tape promptly if they wish to request cancellation or assistance.

Whether an existing order can be cancelled or refunded will depend on its fulfilment status, the applicable Returns & Refunds Policy and any mandatory consumer rights.

4.3 Subscription Cancellation Confirmation

Customers should check that their cancellation has been successfully completed through their subscription portal or confirmation correspondence.

If assistance is required, please contact contact@evetape.com.

EVE Tape will not impose additional cancellation conditions that are prohibited under applicable law.

5. Subscription Refunds

Subscription renewal orders that have already been processed or shipped are not automatically eligible for a refund solely because a customer:

• No longer wishes to continue their subscription
• Forgot to cancel before the renewal date
• Cancelled after the renewal payment was processed
• Did not use products received from a previous subscription order

The 30-Night Adjustment Guarantee does not apply to subscription renewal orders or subsequent purchases.

Requests relating to unopened or unused subscription products may be considered under the applicable regional returns policy.

Refund requests involving faulty, defective or incorrectly supplied products will be handled in accordance with applicable consumer rights.

Nothing in this section removes or restricts any statutory cancellation or refund rights.

6. Refund & Store Credit Processing

6.1 Approved Refunds

Where a refund has been approved under our voluntary policy or 30-Night Adjustment Guarantee, EVE Tape will process the refund to the original payment method within 10 business days after all applicable refund requirements have been satisfied.

Once processed, the customer’s bank or payment provider may require additional time to make the funds available.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact contact@evetape.com.

Refunds arising from statutory consumer rights will be processed within the time limits required by applicable law.

6.2 Returned Products

Where a voluntary refund is conditional upon returning a product, the applicable refund will not be issued until the return has been received and inspected.

This requirement does not apply to the one eligible opened pack covered by the 30-Night Adjustment Guarantee or where applicable law requires otherwise.

6.3 Store Credit

Where discretionary store credit has been approved, it will be issued once the returned product has been safely received and inspected.

Store credit is not guaranteed merely because a product has been returned.

Store credit will be issued only where the customer meets the applicable return conditions and EVE Tape has approved the request.

Any applicable statutory entitlement to a monetary refund will not be replaced by store credit without the customer’s valid agreement where required by law.

6.4 Original Shipping Charges

Original shipping charges are generally non-refundable for discretionary returns under our voluntary policy.

Where applicable law requires reimbursement of original delivery charges, those charges will be refunded in accordance with the relevant legal requirements.

7. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible at contact@evetape.com.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging, where reasonably available

Our customer support team will review your enquiry and advise on the appropriate next steps.

Depending on the circumstances and applicable law, we may arrange a replacement, refund, repair or another appropriate resolution.

If a return is required due to a faulty, defective or incorrectly supplied product, return shipping arrangements and costs will be handled in accordance with applicable consumer law.

Customers should not be required to pay return shipping costs where doing so would conflict with their statutory rights.

Nothing in this section restricts any rights relating to faulty, defective, unsafe or incorrectly described products.

8. Non-Returnable Products

Due to the personal-care and hygiene nature of EVE Tape, certain products may not be eligible for discretionary return.

These may include:

• Opened or used mouth tape products
• Products with broken or removed hygiene seals
• Products damaged after delivery through customer handling
• Gift cards
• Custom or personalised products
• Products clearly identified as non-returnable before purchase, where permitted by law

Exceptions apply where products qualify under our 30-Night Adjustment Guarantee or where mandatory consumer law provides additional rights.

Nothing in this section excludes or restricts any statutory consumer rights.

9. Exchanges

EVE Tape does not generally offer direct exchanges for change-of-mind purchases.

If you would like a different product, please contact contact@evetape.com to discuss whether your original item qualifies for a return.

Where a discretionary return is approved, customers may place a separate order for their preferred product.

Exchanges or replacements relating to faulty, defective or incorrectly supplied goods will be handled in accordance with applicable law.

10. Return Address & Contact Information

All return enquiries must be directed to EVE Tape customer support before products are dispatched.

Email: contact@evetape.com

Website: www.evetape.com

Once a return has been approved, or where a customer has exercised an applicable statutory return right, our team will provide the correct return address and shipping instructions.

Please do not send products to an address found online or on previous shipping labels without confirming the correct return destination with our customer support team.

For any return enquiries, please include your order number to help us locate your purchase.

11. Statutory Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit, exclude or override consumer rights that cannot legally be limited or excluded.

Where applicable federal, state, national or regional law provides customers with rights more favourable than those described in this policy, those statutory rights will apply.

These rights may include remedies for faulty, defective, unsafe, misrepresented or incorrectly supplied goods, as well as statutory withdrawal rights for qualifying distance purchases.

Our voluntary 30-Night Adjustment Guarantee and discretionary return arrangements are provided in addition to, and not as replacements for, applicable legal rights.

For further assistance, please contact contact@evetape.com.

EVE Tape Customer Support
www.evetape.com